We want you to be satisfied with your purchase. This Return Policy explains when a return is accepted, how to request one and how the refund is processed.
Return window
You may request a return within 30 days of the delivery date, provided the product is unopened, with its seal intact and in its original packaging. For hygiene and safety reasons we cannot accept an opened container of a dietary supplement.
What cannot be returned
- Products that have been opened or used, or whose seal is broken.
- Products without their original packaging or with labels removed.
- Requests made more than 30 days after delivery.
- Gifts or promotional items received with an order, unless the entire order is returned.
How to request a return
- Write to [CONTACT EMAIL] or open a ticket from your account, including your order number and the reason for the return.
- We review the request and reply with the return instructions and the address to use.
- Send the product back within 7 days of receiving the instructions and keep the shipping receipt.
- Once the product arrives and is inspected we confirm the outcome by email.
Please do not send anything back before receiving our instructions: an unauthorized return cannot be identified or refunded.
Refunds
Approved refunds are issued to the original payment method within 5 to 10 business days after we receive and inspect the product. The refund covers the price of the returned items. The original shipping charge is not refunded unless the return is due to our error, and return shipping is paid by the customer except for damaged or incorrect items.
Damaged or incorrect items
If your order arrives damaged, or if you received a product you did not order, contact us within 7 days of delivery with photographs of the item and of the packaging. We will arrange a replacement or a full refund at no cost to you.
Exchanges
We currently offer a single product, so an exchange is handled as a return followed by a new order.
Effect on affiliate commissions
When an order is refunded, the commission generated by that order is reversed for the affiliate who made the sale and for their upline. If the commission had already been paid, the amount is deducted from the next payout. This rule is described in the Affiliate Agreement.
Orders that never arrive
A parcel lost in transit is not handled as a return. Please review our Shipping Policy and contact us so that we can open a claim with the carrier and send a replacement or issue a refund.
Consumer rights
This policy does not limit the rights granted to you by the consumer protection laws of the State of [STATE] or of the United States. For any doubt about a return write to [CONTACT EMAIL].
